Fur Black and Gold Skully

I AM LOVING THE SKULL CAP/HAT THAT I PURCHASED. IT KEEPS MY HEAD WARM AND IT DOESN'T ROLL! IT'S VERY STYLISH AND I AM HOPING ONE DAY A PAIR OF MATCHING GLOVES WILL BE MADE TO COMPLIMENT THE LOOK.

MY ONLY ISSUE I HAVE IS WITH THE CUSTOMER SERVICE DEPARTMENT NOT RETURNING MY EMAILS LIKE THE WEBSITE SAYS. THE WEBSITE SAYS ALL EMAILS WILL BE RETURNED WITHIN 6 HOURS. I HAVE BEEN WAITING FOR 3 WEEKS NEARLY AND I STILL HAVE NOT HEARD FROM THE CUSTOMER SERVICE DEPARTMENT OUTSIDE OF TRACKING MY ORDER AND OF COURSE SENDING OUT INFORMATION ON BUYING PRODUCT. I DO HAVE QUESTIONS I WANT ANSWERED REGARDING THE PRODUCT AND MY POSSIBLE FUTURE PURCHASES, BUT THEY ARE NOT RESPONDING!!!!!!!!